London Metropolitan University Research Institutes

Intercultural Communication in the Civil Services in Greece: The opinion of the civil servants

Author(s) Nikolaou, G., Spinthourakis, J.  
Publisher CiCe Publications  
Year 2006  
Editor A. Ross, Citizenship Education: Europe and the World  
Language English  
Age group -  
Civil service offices are the places where different cultures often meet. Professional personnel serving the public have to be assist all clients, and are models of respect for cultural differences. This paper presents a study conducted in Ioannina (north western Greece) where there is a concentration of migrants. We interviewed 60 civil servants to ascertain whether civil servants believe that they are doing a good job in working with diversity and immigrants? Greek civil servants believe that their work problems in dealing with immigrants are due to their lack of training and also the immigrants themselves. Civil servants need to understand the role culture plays in their dealings with others and to develop intercultural communication skills and multicultural competences.

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